Account Manager

Job Title: Account Manager - Francophone - East and Central Africa

Location: DRC

Reports to: Senior VP Global Sales

Job Summary:

As Francophone - East and Central Africa Account Manager you will be responsible for forming deep relationships with your key accounts, being their trusted advisor to our products and services. Using this relationship you will provide a world class customer experience, driving revenue growth through cross and up-sell opportunities across the region.

This role will be based in East/Central Africa and will oversee relationship management with EAC/CEMAC region main customers. The ideal candidate should be independent, possess a high level of initiative and handle concerns/issues received from partners seriously in order to build trust and win additional corridors through effective account management. This role requires a strategic thinker with excellent project management skills with the ability to lead and manage time-sensitive, cross-functional initiatives in a fast-paced, highly entrepreneurial environment. 

Key responsibilities:

• Develop and Execute strategies and account plans to retain and increase revenue and market share within your accounts
• Continually drive revenue within accounts through cross and up sell opportunities
• Be an advocate for their business, help the company to understand their demands/needs
• Monitor the market and competitor activities
• Work closely with multiple internal functions (e.g. product, credit risk, compliance, solution delivery, technology and operations) to improve our product and service
• Ensure excellent communication and internal coordination to roll-out new services taking into factors of market specificity (regulation, competition etc.),
• Full ownership of customer requests and exploring new opportunities to add value
• Regular reporting on sales activities, opportunities, threats, project progress and account performance.
• Drive solutions-orientated efforts that address the customer situation
• Be a trusted partner to your key accounts, ensuring account retention, contractual health, well-being and maximum satisfaction of clients

Qualifications and Experience:

• 5+ years’ experience with exposure to FinTech/Payments/Telecom domains, and knowledge of digital lending or credit-focused environments.
• Proven track record in successful account management, including building accounts, driving growth and increasing revenues, 
• Strong network across financial institutions, fintechs, mobile operators, and platforms.
• Fluent in both French and English languages
• Ability to converse with stakeholders of all levels, from C-level to business operations
• Effective influencing, persuasion and negotiation skills

Preferred Qualifications:

• Bachelor’s degree in Business, Finance, Economics, or a related field (MBA or equivalent preferred)
• At least 5 years of experience in account management, business development, partnerships, or commercial roles within fintech, Telecom, banking, or financial services.

The ideal candidate is someone who:

• Is a driven, flexible, self-motivated, go-getter, that adapts well to change 
• Has the ability to work at pace in a rapidly growing and changing environment, often multi-tasking and coordinating across teams
• Is results-oriented with a relentless focus on the output, not just the work. 
• Can travel regularly and sometimes at late notice
• Exhibits excellent communication, organization, negotiation and presentation skills.

Company overview:

Ezra provides B2B digital lending solutions for emerging markets in partnership with mobile and digital wallet operators and financial service providers. Ezra supports 24 operations in 23 countries, across Africa, the Middle East and Asia. Our key office locations are in Nairobi, Kenya and Dubai, UAE. 

Our flagship products are Airtime Credit Services (ACS), Nano and BNPL. 

• ACS is an airtime or data advance offered to prepaid mobile subscribers at the point of low credit. 
• Nano is a micro cash advance offered to mobile wallet users on demand. 
• BNPL facilitates payment installments for products and services 

As a FinTech company, our business is entirely technology and data driven, from determining subscriber eligibility, generating relevant offers, managing risk, loan issuance, recovery, optimizing performance and reporting, reconciliation and billing. 

Each day we process approximately 21M loan requests and 1.4 TB of data across our markets. This process needs to be robust, reliable and secure. 

But it doesn’t end there. We’re exploring new ways of using our platform and transactional data to improve our products and develop new product opportunities.