Simplifying enterprise communication with flexible APIs
Vonage, headquartered in Holmdel, NJ, is a leading provider of cloud-based communications APIs, enabling enterprises to streamline their communication processes. With over 1000 employees and $372 million raised in Series D funding, Vonage serves a diverse clientele, including businesses seeking to i...
Vonage offers a comprehensive benefits package including maternity and paternity leave, tuition reimbursement, a retirement plan, and medical, dental,...
At Vonage, the focus is on simplifying business communication through a user-friendly platform that integrates various communication tools. The cultur...
Vonage • Remote, US
We are committed to driving operational excellence, optimizing processes, and providing strategic support to enhance the efficiency and effectiveness of our pipe, sales and success teams.
We execute on this goal by integrating innovative technologies, data-driven insights and empowering our sales force for unparalleled success, whilst collaborating seamlessly across cross-functional groups within Vonage.
It is critical to our success, to foster a culture of continuous learning and development. Through targeted training programs, coaching initiatives, and the implementation of cutting-edge sales methodologies and technologies, we strive to elevate the skills and capabilities of our sales teams.
We’re looking for a strategic, analytical, and collaborative Senior Customer Success Operations Consultant to help drive the effectiveness, scalability, and impact of our Customer Success organization. In this role, you'll serve as a key partner to Customer Success leadership, championing operational excellence, cross-functional alignment, and data-driven decision-making. Your work will directly influence how we deliver value to customers, improve retention, and drive growth.
If you enjoy building processes, surfacing insights, and enabling teams to operate at their best—this is the role for you.
This position can be based out of Holmdel (New Jersey) or remote USA with some travel.
Operational Strategy and Execution:
Data Analysis and Reporting:
Sales Operations Support:
Customer Success Enablement:
In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.
If you are a highly analytical and data-driven professional with a passion for customer success operations in a SaaS environment and are eager to work closely with the VP of Customer Success, we would love to hear from you. Join our team at Vonage and play a pivotal role in ensuring our customers achieve success with our products. #LI-MR1
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
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Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
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