Sr. Trainer - Customer Success Operations

Who you are

You have a strong background in training and development, with a focus on customer success operations. Your experience includes creating engaging learning experiences that empower teams and enhance their performance. You are imaginative and adaptable, able to tailor training programs to meet the diverse needs of learners. You thrive in collaborative environments, working closely with revenue leaders and marketing teams to ensure alignment and effectiveness in training initiatives. Your people-centric approach drives you to prioritize the learner's journey, ensuring that every training session is meaningful and impactful.

Desirable

Experience in the fintech industry is a plus, as it allows you to understand the unique challenges and opportunities in this sector. Familiarity with various training methodologies and tools will enhance your ability to deliver effective programs. You are comfortable using technology to facilitate learning and are always looking for innovative ways to engage participants. A background in customer success or operations will provide valuable insights into the needs of the teams you support.

What you'll do

In this role, you will be responsible for developing and delivering training programs that empower the Customer Success organization. You will collaborate extensively with various teams, including Revenue leaders and Partner Marketing, to identify training needs and create tailored solutions. Your hands-on approach will involve rolling up your sleeves to drive strategies that amplify Human Interest's mission of making retirement accessible to all. You will ensure that training materials are practical, scalable, and aligned with the company's goals. Additionally, you will gather feedback from participants to continuously improve the training experience and outcomes.

You will act as a thought leader in the organization, sharing best practices and insights with your colleagues. Your ability to communicate effectively will be crucial as you present training content and facilitate discussions. You will also be involved in evaluating the effectiveness of training programs, using data to measure impact and make informed decisions for future initiatives. Your role will be pivotal in shaping the learning culture within the Customer Success organization, fostering an environment of continuous improvement and growth.

What we offer

Human Interest offers a dynamic work environment where you can make a significant impact on the company's mission. You will have the opportunity to work with a talented team dedicated to changing the retirement industry. We provide competitive compensation and benefits, along with opportunities for professional development and growth. As a high-growth fintech company, we are committed to ensuring that our employees have access to the resources and support they need to succeed. Join us in our mission to empower individuals and businesses to secure their financial futures through accessible retirement solutions.