Office Manager

Who you are

You have experience in office management and a strong focus on customer service — you understand the importance of creating a welcoming environment for both buyers and sellers. You are skilled in managing a team, providing training, and ensuring that performance standards are met. Your communication skills are top-notch, allowing you to effectively liaise with financial institutions and resolve any issues that arise. You thrive in a fast-paced environment and are adept at multitasking, ensuring that all front office operations run smoothly.

Desirable

Experience in the automotive industry or a similar service-oriented field would be a plus. Familiarity with vehicle title processing and financial transactions can help you excel in this role. You are proactive and take initiative in problem-solving, ensuring that deadlines are met and customer satisfaction is prioritized.

What you'll do

As the Office Manager, you will lead the front office team, ensuring that customer service remains a top priority. You will oversee the processing of vehicle titles, making sure that all deadlines are adhered to and that any discrepancies are resolved promptly. Managing the front office staff will be a key responsibility, which includes training new employees, engaging with team members to boost performance, and managing labor hours effectively. You will also communicate regularly with financial institutions regarding buyer floor plans and handle payment collections, ensuring that all transactions are processed accurately and efficiently.

In addition to these responsibilities, you will play a crucial role in fostering a positive team culture, encouraging collaboration and support among team members. You will be expected to implement best practices in office management and continuously seek ways to improve operational efficiency. Your leadership will be vital in maintaining a productive and friendly atmosphere in the office, contributing to the overall success of the organization.

What we offer

At Carvana, we believe in investing in our people and providing opportunities for growth. You will be part of a dynamic team that values collaboration and support. We offer competitive compensation and benefits, along with a chance to be part of an exciting journey as we expand our operations. Join us and help shape the future of the automotive service industry, where your contributions will make a real impact.