Empowering economic freedom through innovative financial solutions
Block, headquartered in San Francisco, California, is a financial technology company that provides a suite of products including Square, Cash App, and TIDAL. With over 50 million monthly active users, Block is focused on economic empowerment through accessible financial services. The company went pu...
Block offers competitive salaries, equity options, generous PTO policies, and comprehensive health benefits. Employees enjoy a flexible remote work po...
Block fosters a culture of inclusivity and innovation, encouraging diverse perspectives to drive solutions. The company emphasizes collaboration acros...
Block • Bay Area, CA, United States of America
Block is seeking a Complaints Analyst to review and investigate customer complaints related to loans. You'll work closely with legal and compliance teams to ensure customer satisfaction. This role requires 1-2 years of experience in customer service or compliance.
You have 1-2 years of experience in customer service, compliance, or a related field — you understand the importance of addressing customer concerns with empathy and professionalism. Your attention to detail is exceptional, and you are committed to providing great customer experiences. You thrive in collaborative environments and enjoy partnering with various teams to drive improvements. You are proactive in identifying trends and insights from customer complaints, which helps enhance service quality. You possess strong communication skills, allowing you to draft professional responses and escalate issues when necessary. You are adaptable and can handle a variety of customer inquiries effectively.
As a Complaints Analyst at Block, you will review, categorize, and investigate customer complaints related to consumer and business loans. Your role will involve drafting professional responses to customers and providing resolution guidance. You will work closely with our legal and compliance teams to escalate any legal, regulatory, or compliance concerns that arise. Tracking complaint trends will be a key part of your responsibilities, as you will share insights for improvements with relevant stakeholders. You will partner with Customer Success, Risk, Compliance, and Legal teams to ensure a cohesive approach to customer complaints and resolutions. Your contributions will help Block continually improve its services and customer satisfaction.
Block offers a dynamic work environment where you can contribute to economic empowerment through your role. You will be part of a 100% remote team, allowing for flexibility in your work-life balance. We value diverse perspectives and encourage you to bring your unique insights to the table. At Block, you will have opportunities for professional growth and development as you work alongside dedicated teams focused on enhancing customer experiences. We believe in fostering an inclusive culture where every team member can thrive and make a meaningful impact.
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