Client Support Associate, Voter Voice

Who you are

You are an empathetic and customer-focused individual who thrives on helping others. Your ability to articulate solutions clearly and concisely makes you a valuable resource for clients. You enjoy learning new skills and adapting to challenges, ensuring that every client interaction leaves them satisfied and confident in their partnership with FiscalNote. Your attention to detail and problem-solving skills allow you to quickly identify issues and provide effective solutions. You understand the importance of client feedback and are committed to enhancing their experience with the platform. You are driven by a desire to help clients succeed and are always looking for ways to improve your service.

What you'll do

As a Client Support Associate, you will be the first line of defense for client inquiries and issues. You will advocate for clients by troubleshooting problems and providing detailed, accurate answers to their questions. Your role will involve onboarding new clients and guiding them through best practices to maximize their use of the FiscalNote platform. You will work closely with the Client Success team to identify areas for improvement and discuss potential enhancements to the service. Your goal is to ensure that clients feel valued and supported throughout their journey with FiscalNote. You will also participate in ongoing training and development opportunities to enhance your skills and knowledge of the platform.

What we offer

FiscalNote offers a supportive and collaborative work environment where you can grow your career in client support. You will have access to continuous learning opportunities and the chance to work with a dynamic team dedicated to client success. We believe in fostering a culture of feedback and improvement, ensuring that you have the tools and resources needed to excel in your role. Join us in making a positive impact on our clients' experiences and helping them achieve their goals.