We are seeking a Tooling Specialist to join our Product Classification Services (PCS) team in Bratislava, Slovakia. The team is part of the Global Tax Calculation Services Program and is comprised of tax professionals and software engineers that are responsible for providing end-to-end global transaction tax calculation solutions (sales and use taxes, value-added taxes, goods and services taxes, and other consumption taxes) to Amazon and thousands of other merchants selling on Amazon marketplaces and other e-commerce platforms. The ideal candidate will coordinate internal tools usage and act as a central point of contact between users, technical teams, and process owners, ensuring effective tool utilization across the organization.
This position is office-based, with some flexibility to work remotely in exceptional circumstances in line with Amazon’s current work guidance. Amazon encourages open communication about unique needs for flexible arrangements.
Base pay for this position starts from EUR 2133 gross per month and salary depends on the skills and requirements, there will be further pay components such as a sign on bonus and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Company benefits apply subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal voucher card, career development.
Key job responsibilities
• Act as the primary point of contact for internal tools and their associated processes, including tooling usage protocols, stakeholder communication frameworks, bug reporting procedures
• Maintain oversight of Standard Operating Procedures (SOPs) and documentation across PCS, ensuring proper storage and accessibility while tracking their existence and availability
• Collect and analyze user feedback to identify areas for improvement
• Collaborate with technical teams to report bugs and coordinate enhancement requests
• Monitor and report tool performance and user satisfaction metrics.
• Coordinate training and support to team members on tools and processes
• Maintain strong relationships with cross-functional teams
• Participate in user acceptance testing for new tool features
About the team
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at TEB, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences inspire us to never stop embracing our uniqueness.
• Bachelor's degree or equivalent practical experience
• 2+ years of experience in tools support, operational coordination, or similar role
• Strong written and verbal communication skills in English
• Experience in creating and maintaining documentation
• Demonstrated ability to manage multiple priorities and meet deadlines
• Basic understanding of technical concepts to effectively communicate with development teams
• Demonstrated ability in effective stakeholder management • Experience with process improvement methodologies
• Background in project coordination or change management
• Knowledge of tax systems or e-commerce platforms
• Experience in gathering and analyzing user feedback
• Proven track record of implementing process improvements
• Experience in a similar role supporting internal tools
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (
https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
