Account Manager, Commercial (French Speaking)

Who you are

You are a driven sales professional with a proven track record in account management, ideally within the tech or SaaS industry. Your ability to communicate fluently in French allows you to connect with a diverse range of clients, ensuring their needs are met with precision and care. You thrive in a collaborative environment and are eager to contribute to a team that values growth and development. Your experience in managing client relationships has equipped you with the skills to navigate complex sales processes and deliver tailored solutions that enhance customer satisfaction.

Desirable

Experience in customer service or support roles is a plus, as it gives you a deeper understanding of client needs and expectations. Familiarity with AI-driven customer service solutions can set you apart, as Intercom is at the forefront of this technology. You are adaptable and open to learning, ready to embrace new challenges and opportunities for professional growth.

What you'll do

As an Account Manager at Intercom, you will play a crucial role in driving the growth of our existing business. You will engage with clients to understand their unique challenges and demonstrate how our AI Customer Service Suite can transform their customer experiences. Your responsibilities will include developing and maintaining strong relationships with key stakeholders, identifying upsell opportunities, and ensuring that clients receive exceptional service throughout their journey with us. You will collaborate closely with the sales and customer success teams to align strategies and share insights that enhance our offerings.

You will also be responsible for tracking client engagement and satisfaction metrics, using this data to inform your approach and drive continuous improvement. Your ability to communicate effectively and advocate for the client will be essential in fostering long-term partnerships that contribute to Intercom's mission of delivering incredible customer experiences.

What we offer

Intercom provides a dynamic work environment where innovation and collaboration are at the heart of our culture. We believe in the growth and development of our employees, offering opportunities for advancement within the company. You will be part of a supportive team that encourages you to take initiative and share your ideas. Our commitment to diversity and inclusion ensures that every voice is heard and valued. We offer competitive compensation and benefits, along with the chance to work with cutting-edge technology that is shaping the future of customer service.