Amazon Finance Operations is looking for an Accounts Receivables Specialist to support strategic accounts for Devices & Services. The successful candidate will be responsible for cash collection operations in cooperation with our local sales and finance management.
Amazon seeks a Financial Analyst with at least 2+ years proven experience in F&A experience in a large customer-oriented corporate environment.
Working Conditions:
- This role is required to report onsite daily in our office in Pasay City.
- Must be ready to support NA and/or EMEA business hours as the team supports Global Devices and Services. Work hours will be based on the region supported and business strategy.
- Work during PH Holidays is required when business supported is operating
- Overtime may be required on critical and peak periods
Key job responsibilities
- Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations.
- Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers.
- Managing and resolving invoice discrepancies to ensure timely and accurate receivables.
- Managing internal and external Accounts Receivable inquiries.
- Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
- Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR.
- Understand the pain points of customers and solve our customer’s problems.
- Providing prompt, efficient, detailed, customer-oriented service to customers.
- Escalating when appropriate to direct manager and/or senior leaders.
- Keeping detailed notes, task creation and reminders in our collections tools.
- Acting as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement.
- Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
- Analyze trends and suggest process improvements.
- Perform other projects and duties as required.- Bachelor's degree holder in Finance/Accounting/Business Studies or other related areas (Open to fresh graduates)
- Proficient in Microsoft Excel and Word.
- Willing to work on night and/or shifting schedule.
- Exemplifies traits of being a Team player , has good interpersonal skills, hardworking, adaptable and detail oriented.
- Can work under pressure and with deadlines.
- Excellent verbal and written communication skills, with a strong customer service focus.
- Has the ability to prioritize, meet tight deadlines, take initiatives and work with minimal supervision.
- A person who is open to work with diverse teams with different cultures.- Knowledgeable on Oracle Financials, SAP, Collection Workflow Tools or other Finance ERP tools
- Prior experience in Accounts Receivable or Finance & Accounting role as an Analyst or worked in a BPO industry catering to customer needs.
- Excellent organizational and time-management skills
- Knowledgeable of Amazon business or the e-commerce/ IT industry.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
