Product Adoption Specialist

Who you are

You have a strong background in customer success and product adoption, with a focus on driving value for clients through effective onboarding and engagement strategies. Your experience includes working with SaaS solutions, where you've successfully facilitated product transitions and ensured customer satisfaction. You possess exceptional coaching skills, enabling you to guide users through the adoption process and maximize their use of the product. Your understanding of AI models and prompt engineering allows you to communicate complex concepts clearly and effectively to customers, ensuring they see the full potential of the solutions offered. You thrive in collaborative environments and enjoy working with diverse teams to achieve common goals. You are passionate about helping customers unlock the full value of their investments and are committed to their long-term success.

What you'll do

In this role, you will be responsible for driving product adoption and customer engagement by leveraging your deep product knowledge. You will work closely with customers to ensure a seamless transition from the sales process to product activation, providing guidance and support throughout. Your primary goal will be to increase product stickiness and retention by fostering strong relationships with clients and understanding their unique needs. You will conduct training sessions and workshops to educate users on best practices and effective usage of the product. Additionally, you will gather feedback from customers to inform product improvements and enhancements, ensuring that the solutions continue to meet their evolving needs. You will collaborate with cross-functional teams, including sales and product development, to align customer feedback with product roadmaps and strategies. Your role will also involve tracking customer engagement metrics and reporting on adoption success to stakeholders.

What we offer

At Varicent, you will be part of a dynamic and innovative team that is redefining revenue optimization. We provide a supportive environment where you can grow your skills and unlock your potential. You will have the opportunity to work with cutting-edge SaaS solutions and contribute to the success of industry leaders. We value diversity and collaboration, and we encourage you to apply even if your experience doesn't match every requirement. Join us at Varicent, where your talent and ambition meet limitless opportunities for success!