Service Desk Level 1 Analyst (Remote) -Mexico

Who you are

You are a problem-solver who enjoys helping others navigate technical challenges. With a commitment to delivering exceptional customer service, you thrive in a collaborative environment where teamwork is celebrated. You are eager to learn and grow, taking advantage of opportunities for professional development and certifications. You understand the importance of being the first point of contact for technical support and are ready to tackle issues with desktops, laptops, printers, mobile devices, software, and networks. Your ability to log interactions accurately and escalate issues when necessary ensures that customers receive timely resolutions. You are adaptable and can manage a flexible schedule, making you an ideal fit for this role.

What you'll do

As a Service Desk Level 1 Analyst, you will be the first point of contact for technical support, assisting users via phone, email, and chat. Your primary responsibility will be to troubleshoot and resolve issues related to various devices and software applications. You will log all interactions in the ticketing system, ensuring that each issue is documented accurately. When necessary, you will escalate issues to higher-level support teams to ensure timely resolutions. Your role will involve following up with users to confirm that their issues have been resolved satisfactorily. You will contribute to a positive customer experience by maintaining a friendly and professional demeanor at all times. Additionally, you will participate in ongoing training and development opportunities to enhance your skills and knowledge in IT support.

What we offer

At Dyopath, you will be part of a company that values its employees and fosters a supportive work environment. We offer a comprehensive benefits package that includes medical, dental, and vision coverage, life insurance, and a 401(k) plan with company matching. You will also enjoy unique perks such as a “You Pick a Day” paid holiday and pet insurance, reflecting our commitment to work-life balance. Our award-winning culture emphasizes collaboration and respect, making it a great place to grow your career. We encourage you to apply even if your experience doesn't match every requirement, as we believe in investing in our employees' development and success.