Senior Critical Environment Technician

Overview

As a Senior Critical Environment Technician, you will immerse yourself in the heart of our operations, taking the helm in our state-of-the-art Data Centre. Your day will be dynamic, handling critical alarms and coordinating closely with local teams to ensure the seamless performance of our Data Centers.

 

This role requires you to work shifts, including shift assignments during non-standard working hours which may include evenings, nights, weekends, and/or holidays. This position requires verification of citizenship or other protected status to meet legal requirements of the role. 

 

Your expertise will be pivotal in maintaining operational integrity and driving incident resolution, all within a collaborative and high-performance environment. This opportunity will allow you to learn about the intricacies of Data Center operations, develop expertise in incident response and alarm handling, and gain proficiency in utilizing cutting-edge monitoring tools and dashboards to maintain operational excellence. This role allows for remote work flexibility based on Manager discretion.  

 

Microsoft’s Cloud Operations & Innovation is the engine that powers our cloud services. As a Senior Critical Environment Technician, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, we are focused on personal and professional development for all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications. 

 

Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.  

 

With environmental sustainability and optimization at the forefront of our Data Centre design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.  

 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities

 

• Serve as an operations specialist in one of the major areas of CE operations (e.g., electrical, mechanical, controllers, generators) and work on advanced tasks independently.
• Regularly inspect and supervise facility equipment related to the critical environment (e.g., controllers, heating, ventilation, and air conditioning [HVAC], mechanical systems), building, and grounds for unsafe or abnormal conditions and intensify them according to applicable policies and standards.
• Use the in-house computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance jobs.
• Be able to quickly and safely manage any on-site incidents and know how to interface with the incident management control center relating to all abnormal conditions that affect the normal operation of the entire plant, knowing how to coordinate with professionals of critical facilities to perform corrective repairs, without supervision. 
• Follow pre-existing Emergency Operating Procedures (EOPs), Methods of Procedure (MOPs), Standard Operating Procedures (SOPs) in relation to CE operations and incidents, and be able to improve them accordingly or develop new ones. 
• Under minimal supervision, perform various types of maintenance (e.g., planned, predictive, corrective) and repairs following procedure methods (MOPs) and standard operating procedures (SOPs) for one or more types of equipment (e.g., electrical, mechanical, cooling systems), corrective procedures. 
• Have a practical understanding of how equipment works and how to troubleshoot equipment, systems, subsystems, and components independently within their training discipline. 
• Understand, follow, and ensure safety and security requirements (e.g., occupational hazard assessment, environmental health and safety (EH&S), informal safety briefing prior to the start of a job) and business processes and procedures to properly perform work safely, quality, and reliably in compliance with Microsoft requirements.
• Embody our culture and values

Qualifications

Required Qualifications:

• High school diploma, GED, or equivalent.
• Experience of work/applied learning experience in mission-critical services (e.g., assembly/manufacturing/environmental critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceuticals, manufacturing, or related industries) OR equivalent experience.
• Ability to work shifts, including shift assignments during non-standard working hours which may include evenings, nights, weekends, and/or holidays. 
• You will be required to travel between sites as part of this role so a valid driver’s license will be required.

 

Background Check Requirements: 

 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• As stated in the job posting, this position requires verification of citizenship or other protected status to meet legal requirements of the role.

 

While not required, we also look for the following Preferred Qualifications: 

• High school diploma, GED, or equivalent and experience in mission-critical services (e.g., assembly/manufacturing/environmental critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related industries)
• OR Associate's degree or technical trade certification (e.g., military, trade school) or higher equivalent education and experience in mission-critical services (e.g., assembly/manufacturing/environmental critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related industries) Or equivalent experience.
• Expert in written and oral English communication to support regional and global teams.

 

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.