Are you looking to work in one of the most innovative and customer-centric e-commerce businesses on earth? Do you have a vendor management background and passion for continuous improvement and finding creative solutions to challenging problems? Do you love learning and developing yourself and others? Then consider joining the Translation Services Operations team, and help us contribute to expanding product selection across international platforms.
The successful candidate will possess analytical and project management skills. They will effectively multitask and prioritize, maintaining a high level of flexibility, independence and commitment. They will have a proven record of excellent communication with colleagues, cross-functional leaders, and external vendors. They will be proactive and solution-oriented. They will have proven skills building databases with MySQL and using Python automate manual processes. They will be comfortable working in an international, fast-paced environment, where change and ambiguity are present as we constantly grow, improve, and innovate.
Key job responsibilities
* Drive process improvement projects that increase team efficiency and excellence in the area of recruitment, selection, orientation, training, and performance management of vendors (recruitment, selection, orientation and familiarization of vendors)
* Maintain an efficient relationship with vendors, resolve issues at scale and anticipate needs associated with vendor experience
* Develop and maintain an accurate and diverse vendor database following and anticipating business needs
* Drive the implementation of tooling and automation in matching vendors to content types and assignments based on capacity, availability, and performance
* Collaborate with internal and external stakeholders to maintain appropriate vendor-specific procedures, solutions, and instructions
* Conduct data analysis and derive actionable items for the team
* Create and maintain process documentation
About the team
The Vendor Management Operations team, within Translation Services Operations, is responsible for building and maintaining excellent relationships with external vendors in order to deliver results at scale for our customers. The team collaborates closely with Quality and Content, Business Development, Customer Success and Products teams and constantly strives to provide a seamless experience for both vendors and clients. We are a global team that values a collaborative, inclusive, innovative, and data-driven culture as we work to optimize processes, improve quality, and drive cost efficiencies across Amazon's translation ecosystem.- Bachelor's degree or equivalent
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Speak, write, and read fluently in English
- Knowledge of SQL
- Experience in vendor management OR in localization OR project management, OR proven equivalent experience
- Ability to create complex databases, to report and analyze data accurately, identify errors and opportunities
- Experience creating new processes, tools, and infrastructure
- Strong problem-solving skills, ability to prioritize and work in a goal- and deadline-driven work environment,
- Ability to think critically and creatively to address customer, vendor and process needs- Proven abilities in project planning and risk management, including analysis of benefits and trade-offs
- Experience working with a global team
- Fluency in one or more non-English languages is appreciated
- Knowledge of Python
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
