Technical Quality Specialist (London, United Kingdom)

Who you are

You have a strong testing background and are comfortable collaborating in a fast-paced and often ambiguous environment. Your technical competence and passion for quality drive you to advocate for improvements that enhance the end-to-end experience for users of Figma's products. You understand the importance of building trust within the Figma community, from customers to internal partners like Product and Engineering. You are eager to develop expertise in Figma's products and customer journeys, allowing you to accurately diagnose sophisticated bugs and provide effective solutions.

Desirable

Experience in a technical support role or quality assurance is a plus, as is familiarity with design tools and workflows. You thrive in environments where you can engage with customers and internal teams alike, ensuring that the Figma experience is seamless and enjoyable for all users. Your leadership skills enable you to take initiative and drive quality improvements across the organization.

What you'll do

As a Technical Quality Specialist at Figma, you will be responsible for troubleshooting complex bugs that affect the user experience. You will interact with Figma customers daily through various support channels, providing them with the assistance they need to fully utilize the platform. Your role will involve collaborating closely with internal teams, including Product and Engineering, to elevate the Figma experience for all customers. You will advocate for quality improvements that enable great end-to-end experiences, ensuring that Figma remains a trusted tool for creatives and builders.

You will develop a deep understanding of Figma's products and customer journeys, allowing you to accurately diagnose and resolve issues. Your ability to communicate effectively with both customers and internal teams will be crucial in delivering high-quality support. You will also participate in initiatives aimed at improving product quality and user satisfaction, contributing to the overall success of the Figma platform.

What we offer

Figma offers a collaborative work environment where you can grow your skills and make a meaningful impact on the design community. You will have the opportunity to work with a team of passionate individuals who are dedicated to making design accessible to all. Figma values diversity and encourages applicants from all backgrounds to apply, even if they don't meet every requirement. You will be part of a company that prioritizes quality and customer satisfaction, ensuring that your contributions are recognized and valued.