Professional Services Engineer

Who you are

You have a strong background in implementing and optimizing AI-driven applications, particularly in customer experience solutions. Your experience includes working directly with clients to understand their needs and provide consultative support. You are a subject matter expert in AI technologies and have a passion for delivering high-quality implementations. You thrive in a customer-facing role and enjoy the challenge of solving complex problems. You are comfortable collaborating with cross-functional teams and have excellent communication skills. You are eager to learn and adapt as the technology landscape evolves, particularly in the realm of AI applications.

What you'll do

As a Professional Services Engineer at NICE, you will be responsible for delivering specialized expertise in our AI-driven applications, including chatbots and knowledge assistants. You will engage with clients to understand their specific needs and provide tailored solutions that enhance their customer experience. Your role will involve implementing, configuring, and optimizing our CXone digital solutions for enterprise contact centers. You will work closely with both the EU and US teams to ensure successful project delivery and client satisfaction. As the MPower Proactive AI Agents solution expands into the APAC region, you will lead local implementations and quality assurance efforts. You will also provide ongoing support and analysis to ensure that our clients achieve their desired outcomes with our products. Your contributions will directly impact the success of our clients and the growth of our professional services team in Manila.

What we offer

At NICE, we offer a dynamic work environment where you can challenge your limits and grow your career. You will have the opportunity to work with cutting-edge AI technologies and make a significant impact on our clients' success. We value collaboration and encourage you to share your insights and expertise with your colleagues. Our team is committed to providing high-quality solutions and exceptional service to our clients. We believe in fostering a culture of continuous learning and professional development, ensuring that you have the resources and support you need to excel in your role.