APIs that automate your productivity workflows
Nylas, headquartered in Tenderloin, San Francisco, CA, provides productivity APIs that enable over 200,000 developers to integrate powerful communication features into their applications. With a focus on automation and efficiency, Nylas processes over 12 billion API requests daily and has raised $17...
Nylas offers a comprehensive benefits package including unlimited paid time off, 12 weeks of paid parental leave, a wellness stipend, and an annual le...
Nylas fosters a culture centered around productivity and innovation, emphasizing a developer-first approach. The company is committed to scaling its i...
Nylas • Remote - Dublin, Ireland
Nylas is hiring a Customer Success Manager to drive customer value and maximize retention. You'll work closely with high-value customers to ensure their success with Nylas's platform. This role requires strong relationship management skills and a proactive approach to customer engagement.
You have a proven track record in customer success or account management, ideally within a technology-focused environment. You excel at building strong relationships with clients and understand the importance of customer satisfaction and retention. Your consultative approach allows you to identify opportunities for upselling and renewals, ensuring that customers realize the full potential of the products they use. You are proactive, results-oriented, and thrive in collaborative settings, working closely with cross-functional teams to drive customer success. You possess excellent communication skills, enabling you to articulate complex concepts clearly and effectively to various stakeholders. You are comfortable analyzing customer data to inform your strategies and decisions, ensuring that you are always aligned with customer needs and business objectives.
As a Customer Success Manager at Nylas, you will be responsible for managing relationships with high-value customers, ensuring they derive maximum value from our platform. You will take ownership of renewals and strategic upsells, working closely with clients to understand their needs and challenges. Your role will involve conducting regular check-ins and business reviews to assess customer satisfaction and identify areas for improvement. You will collaborate with the product and engineering teams to relay customer feedback and advocate for enhancements that will benefit our users. Additionally, you will develop and implement strategies to increase customer engagement and retention, leveraging data to track success metrics and inform your approach. You will play a critical role in driving the financial health of Nylas by ensuring high renewal rates and expanding customer relationships.
At Nylas, we offer a dynamic work environment where you can make a significant impact on our customers' success. You will have the opportunity to work with a talented team dedicated to innovation and excellence in customer service. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Our culture emphasizes collaboration, accountability, and a commitment to delivering exceptional value to our customers. Join us in shaping the future of digital communication tools and empowering developers worldwide.
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