Empowering salons and spas with cloud technology
Zenoti is the leading cloud software platform specifically designed for salons, spas, and med spas, with over 10,000 customers across 50 countries. Headquartered in Bellevue, Washington, Zenoti provides a comprehensive suite of tools for managing appointments, payments, and customer relationships. T...
Zenoti offers competitive salaries, equity options, generous PTO policies, and a flexible remote work environment, ensuring employees maintain a healt...
Zenoti fosters a culture focused on innovation and customer success, encouraging employees to contribute ideas and solutions that directly impact the ...
Zenoti • Costa Rica
Zenoti is seeking a Senior Customer Success Manager to ensure customers achieve their business goals using their cloud-based software solution. This role focuses on building strong relationships and maximizing customer satisfaction. Experience in customer success or account management is essential.
You have a proven track record in customer success or account management, ideally within the software industry. Your ability to build strong relationships with clients is unmatched, and you understand the importance of customer satisfaction in driving business success. You are skilled at identifying customer needs and aligning them with the solutions Zenoti offers, ensuring that clients fully leverage the platform to achieve their goals. You possess excellent communication skills, allowing you to effectively convey complex information in a clear and concise manner. You are proactive in addressing customer concerns and are dedicated to fostering long-term partnerships. Your analytical mindset enables you to assess customer data and derive actionable insights that enhance the customer experience.
Experience in the beauty and wellness industry is a plus, as it allows you to better understand the unique challenges faced by our clients. Familiarity with cloud-based software solutions will help you navigate our platform more effectively. A background in project management can also be beneficial, as it equips you with the skills to manage multiple client accounts simultaneously while ensuring that each receives the attention it deserves.
As a Senior Customer Success Manager at Zenoti, you will play a critical role in ensuring our customers achieve their business goals and fully leverage our platform. You will develop deep relationships with clients, understanding their unique needs and challenges. Your primary responsibility will be to guide customers through the onboarding process, ensuring they are set up for success from the start. You will conduct regular check-ins with clients to monitor their progress and address any issues that may arise. By analyzing customer data, you will identify opportunities for upselling and cross-selling additional features that can enhance their experience. You will collaborate closely with the product and engineering teams to relay customer feedback and advocate for enhancements that improve the platform. Your efforts will directly contribute to customer retention and satisfaction, ultimately driving the success of Zenoti.
At Zenoti, we pride ourselves on being a Great Place to Work CertifiedTM company, and we are committed to empowering our employees to feel good and find their greatness. You will be part of a dynamic team that values collaboration and innovation. We offer competitive compensation and benefits, including opportunities for professional development and growth within the company. Join us in making a meaningful impact in the beauty and wellness industry by helping our clients succeed with our cutting-edge software solutions.
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