Senior Lead Program Manager, Technical Programs

Who you are

You have 5+ years of experience in program management, particularly in technical environments, where you've successfully led cross-functional teams to deliver complex projects. Your background includes a deep understanding of technical strategies and the ability to align them with business goals. You excel in creating frameworks for collaboration and have a proven track record of managing non-functional programs such as technical debt and capacity planning. You are adept at overseeing the full lifecycle of platform features, ensuring high standards for quality and scalability. Your leadership style fosters a culture of accountability and continuous improvement, and you are committed to empowering your team to achieve their best work. You understand the importance of clear communication and are skilled at translating technical concepts for diverse audiences.

Desirable

Experience with agile methodologies and familiarity with software development processes are highly desirable. A background in data-driven decision-making and familiarity with technical architecture will set you apart as a candidate. You are comfortable working in a fast-paced environment and are eager to tackle challenges that come with managing critical technology platforms.

What you'll do

In this role, you will define the multi-year technical strategy and roadmap for a key customer vertical, ensuring that platform evolution aligns with long-term business objectives. You will prioritize and program manage strategic initiatives, focusing on system stability and future readiness. Your responsibilities will include overseeing the full lifecycle of platform features, from technical design to implementation, while establishing predictable development and release processes. You will work closely with Engineering and Product teams to create clear ways of working and frameworks for cross-team collaboration. Your role will also involve providing technical oversight for foundational work and ensuring that all initiatives meet high standards for quality and scalability. You will be a key player in driving the continuous evolution of the technology platform, ensuring it meets the needs of the business and its customers.

What we offer

Klaviyo offers a collaborative and inclusive work environment where diverse perspectives are valued. You will have the opportunity to work on impactful projects that shape the future of our technology platform. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in empowering creators to own their own destiny and make a meaningful impact in the world of data-driven marketing.