Cloud Solution Architect - Security

Who you are

You have a strong background in cloud solutions and security, with experience in guiding customers through their technology investments — your expertise enables you to identify and resolve issues that may hinder customer success. You are skilled in technical discussions and can effectively communicate complex concepts to diverse audiences, ensuring that customers understand the full potential of Microsoft solutions.

You thrive in collaborative environments, working closely with cross-functional teams to drive customer success initiatives — your ability to align technical solutions with business objectives sets you apart. You are passionate about empowering customers and have a track record of helping organizations achieve their goals through innovative technology solutions.

Your experience includes working with Microsoft products and services, and you are familiar with the latest trends in cloud technology and security — you stay updated on industry best practices and are eager to share your knowledge with others. You understand the importance of customer experience and are committed to exceeding expectations in every interaction.

Desirable

Experience with AI-powered capabilities and a strong understanding of operational excellence in cloud environments would be beneficial — you are open to learning and adapting to new technologies as they emerge. A background in consulting or customer success roles is a plus, as it enhances your ability to drive impactful solutions for clients.

What you'll do

In this role, you will be responsible for empowering customers to achieve their goals through their investments in Microsoft technology — you will leverage your expertise to guide technical discussions and help customers unlock the full potential of their Microsoft solutions. You will identify and resolve issues that may be blocking customer success projects, ensuring that clients can fully utilize the capabilities of the Microsoft Cloud.

You will collaborate with various teams within the Global Customer Success organization to deliver innovative solutions that drive operational excellence and nurture long-term loyalty — your contributions will directly impact customer satisfaction and success. You will also participate in cross-company alignment efforts, ensuring that customer expectations are consistently exceeded.

Your role will involve staying current with the latest developments in cloud technology and security, allowing you to provide informed recommendations to customers — you will be a trusted advisor, helping clients navigate their cloud journey with confidence. You will also have opportunities to refine your technical and collaboration skills, deepening your expertise in cloud solutions and security practices.

What we offer

Microsoft offers a dynamic work environment where you can advance your career while making a meaningful impact on customer success — you will be part of a team that values innovation and collaboration. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse teams build better products.

You will have access to ongoing training and development opportunities, allowing you to enhance your skills and stay at the forefront of cloud technology — your growth is important to us, and we are committed to supporting your professional journey. Join us in our mission to empower customers and drive AI transformation for the world.