Data Center Operations Manager, AWS

Who you are

You have a proven track record in technology management, particularly in data center operations, with a strong emphasis on people management. Your experience includes devising strategies and mentoring individuals at all levels, ensuring that your teams are equipped to tackle complex challenges. You possess a deep technical understanding of data centers, hardware, and network repair, which allows you to propose innovative solutions and sponsor projects effectively. Your organizational skills and ability to prioritize tasks are critical to your success in this role, as is your capacity to communicate effectively with team members and stakeholders.

You thrive in a fast-paced environment and are comfortable working independently while also managing teams. Your experience includes leading teams through hardware and network diagnostics, as well as participating in on-call rotations to address urgent issues. You understand the importance of documentation and are committed to creating clear and comprehensive records of processes and solutions. You are proactive in identifying opportunities for improvement and innovation within the data center space, ensuring that operations run smoothly and efficiently.

Desirable

Experience with AWS infrastructure and services is a significant advantage, as is familiarity with the latest technologies in data center management. You may also have experience in project management, which will help you oversee site-level projects and ensure that they align with organizational goals. Your ability to react quickly to unexpected challenges and your commitment to continuous improvement will set you apart as a candidate.

What you'll do

In this role, you will lead the data center operations team at AWS, focusing on hardware and network diagnostics and repair. You will be responsible for managing a diverse team of professionals, ensuring that they have the support and resources needed to succeed. Your leadership will involve mentoring team members, fostering a collaborative environment, and driving performance improvements across the board. You will also be tasked with developing and implementing strategies that enhance operational efficiency and effectiveness.

You will participate in an on-call rotation, addressing urgent issues as they arise and ensuring that data center operations remain uninterrupted. Your technical expertise will be crucial in diagnosing and resolving complex problems, and you will play a key role in the physical repair of hardware and network components. Additionally, you will create and maintain documentation that outlines processes, solutions, and best practices, contributing to the overall knowledge base of the team.

Collaboration with other teams within AWS will be essential, as you work to align data center operations with broader organizational objectives. You will engage in site-level project work, contributing your insights and expertise to ensure successful outcomes. Your ability to innovate and propose technical solutions will be highly valued, as will your commitment to maintaining a safe and efficient working environment for all team members.

What we offer

Amazon offers a competitive compensation package, including equity and sign-on payments, as well as a comprehensive range of medical and financial benefits. You will have the opportunity to work in a dynamic and supportive environment, where your contributions will directly impact the success of AWS data centers. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds in our team.