Googler Experience Operations Specialist

Who you are

You have a Bachelor's degree or equivalent practical experience and at least 5 years of experience in a customer or client-facing role supporting HR queries. Your background includes building strong relationships with stakeholders or clients, and you excel at identifying issues in processes and creating effective solutions. You have a proven track record of working with cross-functional teams to drive changes and improvements. Your operational mindset allows you to deliver services and process enhancements effectively. Excellent communication and people management skills are your strengths, enabling you to navigate complex interactions with ease.

Desirable

Experience in managing vendor and extended workforce providers is a plus, as is a strong ability to deliver operational excellence across HR service lines. You are adept at using metrics and insights to drive workforce planning and make recommendations for program improvements. Your expertise in HR operations systems allows you to troubleshoot issues and consult with partners on necessary changes to systems infrastructure.

What you'll do

As a Googler Experience Operations Specialist, you will be responsible for delivering positive experiences to users through effective HR operations. You will collaborate with various teams to manage user queries and processes, ensuring they meet established standards. Your role will involve identifying opportunities for service delivery improvements and implementing new process or scope changes, including sourcing activities. You will represent the user perspective and surface relevant feedback to partner teams, collaborating on initiatives to address user needs, including content, process, and policy improvements. Your contributions will help shape the Googler experience and enhance the overall effectiveness of HR operations.

What we offer

At Google, you will be part of a dynamic team that values innovation and collaboration. We encourage you to apply even if your experience doesn't match every requirement. You will have the opportunity to work in a supportive environment that fosters professional growth and development. Our commitment to operational excellence means you will play a key role in shaping the future of HR processes at Google, making a meaningful impact on the experiences of Googlers worldwide.