Market Specialist, Arabic - Levant (Palestine)

Who you are

You have a strong understanding of community engagement and crisis management, with experience in operations or a related field. Your ability to communicate effectively in Arabic and English allows you to bridge gaps between users and the organization, ensuring that the needs of Arabic-speaking users, particularly in Palestine, are met. You are detail-oriented and possess analytical skills that enable you to assess risks and identify areas for improvement in user support processes. You thrive in collaborative environments, working closely with cross-functional teams to drive initiatives that enhance user experience and safety.

Desirable

Experience in content moderation or enforcement within social media platforms is a plus. Familiarity with regulatory compliance and community standards will help you navigate the complexities of this role. A background in data analysis or process optimization will further enhance your ability to contribute effectively to the team.

What you'll do

As a Market Specialist, you will be responsible for reviewing and enforcing content reported for potential abuse, ensuring that the community guidelines are upheld. You will work closely with stakeholders in Operations, Policy, Legal, and Product teams to resolve user account issues and improve the overall support experience for Arabic users. Your role will involve analyzing data to identify trends and areas for improvement, allowing you to propose solutions that enhance the enforcement process. You will also play a key role in optimizing and automating processes to scale operations effectively, ensuring that the team can respond swiftly to emerging risks and incidents.

You will be part of a data-driven team focused on protecting communities by enforcing policies and preventing issues before they escalate. Your insights will help shape the strategies employed by the SEO team, allowing for a more agile response to dynamic situations. You will engage with various teams to ensure that the enforcement strategies are aligned with local context and community needs, fostering a safer online environment for users.

What we offer

At Meta, you will be part of a mission-driven organization that values community safety and user experience. You will have the opportunity to work in a collaborative environment where your contributions directly impact the lives of users. The company offers competitive compensation and benefits, along with opportunities for professional growth and development. You will be encouraged to share your ideas and insights, contributing to a culture of continuous improvement and innovation within the team.