Customer Success Programs Manager

Who you are

You have a proven track record in customer success management, with experience in driving operational excellence and managing customer programs. Your strong analytical skills enable you to translate complex data into actionable insights, and you are comfortable using AI to enhance program delivery. You thrive in a collaborative environment, working closely with cross-functional teams to ensure alignment and execution of strategic initiatives. Your attention to detail is exceptional, allowing you to manage multiple projects simultaneously while maintaining high standards of quality. You are an independent operator who requires minimal oversight, demonstrating initiative and a proactive approach to problem-solving. You understand the importance of clear communication and are adept at fostering relationships with stakeholders across various departments.

Desirable

Experience in software supply chain security or related fields is a plus. Familiarity with project management tools and methodologies will help you excel in this role. A background in data analysis or operational strategy will further enhance your ability to contribute effectively to the team.

What you'll do

As the Customer Success Programs Manager, you will be responsible for driving operational rigor within the global Customer Success organization. This includes managing high-impact customer programs that ensure consistent execution across a multi-region team. You will partner closely with leaders in Customer Success, Product, Marketing, Sales, and Revenue Operations to translate strategic priorities into structured, trackable, and measurable programs. Your role will involve developing and implementing processes that enhance customer engagement and satisfaction, ensuring that all initiatives align with the company's goals. You will also provide operational and administrative support to the Chief Customer Officer, facilitating organizational alignment and execution velocity. Your analytical capabilities will be crucial in measuring the success of customer programs and identifying areas for improvement. You will be expected to leverage AI and data intelligence to optimize program outcomes and drive efficiencies in software development.

What we offer

Sonatype offers a dynamic work environment where innovation is encouraged. You will have the opportunity to work with a talented team dedicated to building secure and quality software solutions. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Our culture emphasizes collaboration and support, ensuring that you have the resources needed to succeed in your role. Join us in empowering enterprises to create and maintain secure software at scale, and be part of a company that is a leader in software supply chain security.