Solutions Architect - General Business

Who you are

You have a strong technical background and experience in solutions architecture, ideally with a focus on search and AI technologies. You understand customer business issues and can articulate how Elastic's offerings can address their needs effectively. You are passionate about continuous learning and improving both yourself and your team, always questioning the status quo to drive better outcomes.

You possess excellent communication skills, allowing you to build value-based relationships at all levels within customer organizations. You are comfortable engaging with technical and non-technical stakeholders alike, ensuring that everyone understands the value of the solutions you propose. Your ability to translate complex technical concepts into clear, actionable insights is one of your key strengths.

You thrive in collaborative environments and enjoy working closely with sales teams, partners, and the broader community. You are proactive in seeking opportunities to engage with customers and share knowledge about the Elastic Stack, helping to foster a strong community around the product.

Desirable

Experience with cloud-based solutions and a deep understanding of data security and observability will be beneficial. Familiarity with the Elastic Stack and its applications in real-world scenarios will set you apart as a candidate. You are also encouraged to bring any additional skills or experiences that could enhance the team’s capabilities.

What you'll do

As a Solutions Architect at Elastic, you will serve as the technical point of contact for your accounts, working closely with account managers to understand customer goals and objectives. You will develop tailored solutions using the Elastic Stack, ensuring that customers can leverage their data effectively to achieve their business outcomes.

You will engage with customers through various channels, including events and programs, to promote the Elastic community and drive adoption of the Elastic Stack. Your role will involve crafting and owning relationships with key stakeholders, ensuring that they see the value in the solutions you provide.

You will also be responsible for providing technical guidance and support during the sales process, helping to address any concerns or questions that arise. Your expertise will be crucial in demonstrating how Elastic's solutions can solve specific business challenges, ultimately leading to successful sales outcomes.

In addition to customer engagement, you will collaborate with internal teams to share insights and feedback from the field, helping to shape product development and improve the overall customer experience. Your contributions will play a vital role in driving the growth of Elastic and ensuring that customers are satisfied with their solutions.

What we offer

Elastic offers a dynamic work environment where you can make a real impact on the growth of the company. You will have the opportunity to work with cutting-edge technologies and engage with a diverse range of customers across various industries. We value continuous learning and provide resources to help you develop your skills further.

We encourage a culture of collaboration and innovation, where your ideas and contributions are valued. You will be part of a team that is passionate about helping customers succeed and making a difference in the world of search and AI. Join us at Elastic and be part of a mission to unleash the potential of businesses and people through data.