Technical Support Engineer - L1

Who you are

You are a motivated individual looking to start your career in technical support, eager to learn about IT infrastructure and security management solutions. You possess strong communication skills and a customer-oriented mindset, ready to assist clients in resolving their technical issues. You thrive in a collaborative environment and are prepared to go above and beyond to ensure customer satisfaction. Your ability to adapt and learn quickly will be essential as you navigate the complexities of IT support. You understand the importance of providing timely and effective solutions to enhance the customer experience.

What you'll do

As a Technical Support Engineer - L1 at Kaseya, you will be the first point of contact for customers seeking assistance with their IT infrastructure and security management solutions. You will troubleshoot and resolve technical issues, guiding customers through the process to ensure their systems are functioning optimally. You will work closely with other team members to escalate complex issues and provide feedback to improve our services. Your role will involve documenting customer interactions and solutions to build a knowledge base for future reference. You will also participate in training sessions to enhance your technical skills and stay updated on Kaseya's products and services.

What we offer

Kaseya offers a dynamic work environment where you can grow your career in IT support. You will have access to ongoing training and development opportunities to enhance your skills and knowledge in the field. We value our employees and provide a supportive culture that encourages collaboration and innovation. As part of our team, you will contribute to meaningful projects that impact our customers' success. Kaseya is committed to fostering a diverse and inclusive workplace where everyone can thrive.