Customer Success Manager (EMEA)

Who you are

You have over 3 years of experience as a Customer Success Manager or Account Manager, where you've developed a strong understanding of customer needs and how to address them effectively. You enjoy being customer-facing and derive satisfaction from solving business-related problems with great products. You are not afraid to challenge the status quo and define new best practices that enhance customer experience. Your ability to grasp technical products and concepts quickly allows you to communicate effectively with both customers and internal teams. You understand how to gauge the value a product provides to a problem, ensuring that customers see the benefits of their investment.

You thrive in a collaborative environment, working seamlessly across departments such as product, support, engineering, and sales. Your strong interpersonal skills enable you to build lasting relationships with customers, ensuring their success and satisfaction with the product. You are proactive in monitoring customer health and are skilled at identifying opportunities for upselling and cross-selling, contributing to the overall growth of the company.

Desirable

Experience in the tech industry is a plus, as it allows you to better understand the products and services offered. Familiarity with customer success management platforms and tools will help you manage your accounts more effectively. A background in project management can also be beneficial, as you will coordinate various aspects of the customer journey.

What you'll do

In this role, you will own the post-sales customer journey for your book of Enterprise accounts, ensuring a smooth transition from sales to implementation. You will coordinate and run onboarding sessions with product and engineering teams, ensuring that customers are set up for success from the start. Managing releases and