Empowering communication for businesses worldwide
Twilio (NYSE: TWLO) is a leading cloud communications platform that empowers over 150,000 businesses, including major brands like Deliveroo, Duolingo, and Toyota, to enhance customer engagement through its easy-to-use APIs. Headquartered in the Financial District of San Francisco, Twilio has raised ...
Twilio offers generous annual time off, comprehensive health programs, and remote work opportunities. Employees can also earn a Twilio track jacket by...
Twilio's culture is rooted in innovation and customer-centricity, stemming from its origins in simplifying communications for businesses. The company ...
Twilio • Remote - Colombia
Twilio is seeking a Senior Technical Account Manager to provide technical support for strategic customers in North America. You'll resolve complex technical issues and deliver proactive guidance using Twilio technologies. This role requires strong problem-solving skills and experience in technical account management.
You are an experienced Technical Account Manager with a proven track record of providing exceptional technical support to strategic customers. You have a strong understanding of complex technical problems and can effectively communicate solutions to clients. Your ability to dig deep into issues while maintaining a broader perspective allows you to deliver valuable insights and recommendations. You thrive in a remote-first environment and are committed to fostering strong relationships with customers.
You have experience working with communication technologies and a passion for helping customers succeed. Familiarity with AI technologies is a plus, as it aligns with Twilio's innovative approach to customer engagement.
In this role, you will serve as the designated technical support engineering contact for Twilio's strategic customers in North America, primarily during CST/EST working hours. You will be responsible for resolving complex technical issues that may have significant consequences for our customers. Your proactive guidance will help customers maximize the value of Twilio technologies, ensuring they achieve their business objectives. You will collaborate closely with internal teams to address customer needs and provide timely solutions.
You will also engage in regular communication with customers, providing updates on ongoing issues and ensuring they are informed about best practices and new features. Your role will involve analyzing customer feedback and technical challenges to identify opportunities for improvement in Twilio's offerings. You will be a key player in driving customer satisfaction and loyalty through your technical expertise and customer-centric approach.
Twilio offers a vibrant remote-first work culture that emphasizes connection and inclusion. You will be part of a diverse team that is dedicated to making a global impact through innovative communication solutions. Twilio values your career development and provides opportunities for growth within the organization. You will have access to resources and support to enhance your skills and advance your career in technical account management. Join Twilio and help shape the future of communications while enjoying the flexibility of remote work.
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