Transforming physical operations with IoT technology
Samsara is a leading IoT company headquartered in the Design District of San Francisco, CA, specializing in digitizing physical operations across various industries, including transportation, logistics, and construction. With over 1,000 employees and a successful $805 million IPO, Samsara has raised...
Samsara offers competitive salaries, equity options, generous PTO policies, remote work flexibility, and comprehensive health benefits, including pare...
Samsara fosters a culture focused on innovation and technology, aiming to transform underserved operational sectors with IoT and AI solutions. The com...
Samsara • Atlanta, Georgia, United States
Samsara is seeking a Manager I, Customer Success to lead the Scale CSM team and enhance customer engagement. This role requires strategic thinking and strong leadership skills to ensure enterprise customers derive value from Samsara's solutions.
You have a strong background in customer success management, ideally with experience in leading teams that focus on enterprise customer engagement. You understand the importance of building relationships and ensuring customers achieve their desired outcomes with the products they use. Your strategic thinking allows you to identify opportunities for improvement and drive initiatives that enhance customer satisfaction and retention. You are skilled in coaching and developing team members, fostering a positive and productive team culture that encourages collaboration and innovation.
Experience in the Internet of Things (IoT) sector or related industries is a plus, as is familiarity with data-driven decision-making processes. You are comfortable working in a fast-paced environment and can adapt to changing priorities while maintaining a focus on customer success.
In this role, you will manage the Scale Customer Success Management (CSM) team, ensuring that your team effectively supports enterprise customers throughout their lifecycle. You will enhance engagement motions and develop targeted coaching strategies for each team member, helping them to excel in their roles. You will work closely with cross-functional teams to ensure that customer feedback is integrated into product development and service enhancements. Your leadership will be crucial in driving customer advocacy and renewal processes, ensuring that customers not only adopt Samsara's solutions but also derive ongoing value from them.
Samsara provides a dynamic work environment where you can make a significant impact on the future of physical operations. As part of a recently public company, you will have the autonomy to drive initiatives that shape customer success strategies. We offer competitive compensation and benefits, along with opportunities for professional growth and development within the organization. Join us in our mission to improve the safety, efficiency, and sustainability of physical operations across various industries.
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