Empowering ecommerce with seamless subscription management
Recharge is the leading subscription management platform for ecommerce brands, empowering over 20,000 merchants to manage more than 100 million subscribers. Headquartered in Los Angeles, Recharge offers a suite of tools including no-code customer portals and dynamic bundles, enabling brands like Blu...
Recharge offers competitive salaries, equity options, unlimited PTO, and a remote-friendly work environment. Employees also benefit from a learning bu...
Recharge fosters a culture of innovation and customer-centricity, focusing on empowering brands through technology. The company values transparency an...
Recharge • Remote
Recharge is seeking an Associate Technical Support Engineer to provide world-class support to online merchants. You'll utilize your technical expertise and customer service skills to troubleshoot and resolve issues. This role is fully remote and requires strong communication abilities.
You are an entry-level professional with a passion for technology and customer service. You possess strong communication skills, allowing you to convey technical information clearly to both technical and non-technical audiences. Your ability to troubleshoot and resolve issues efficiently is key to providing an exceptional support experience for our customers. You are comfortable working in a fast-paced environment and are willing to work shifts to ensure 24/7 support for our merchants. You thrive on helping others and take pride in delivering solutions that enhance customer satisfaction.
In this role, you will be responsible for supporting our customers by answering questions and resolving issues through live chat, email, and occasional phone calls. You will utilize your technical expertise to troubleshoot problems and provide effective solutions. Your primary focus will be on ensuring a seamless experience for our online merchants, helping them navigate our subscription platform effectively. You will engage with store owners to gather context and triage issues, moving to deeper investigations as necessary. Your role will involve working closely with the Customer Success team to ensure that all customer inquiries are handled promptly and professionally.
Recharge offers a dynamic work environment where you can grow your skills in technical support and customer service. You will have the opportunity to work with a diverse range of clients and contribute to the success of innovative brands. We value our employees and provide a supportive culture that encourages professional development. As part of our team, you will play a crucial role in enhancing customer retention and satisfaction, making a direct impact on our clients' success.
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