Embedded Technical Account Manager (Onsite)

Who you are

You have a strong background in customer-facing roles, ideally with experience in technical account management or customer success. You excel at building relationships and have a knack for understanding customer needs and challenges. Your ability to communicate complex technical concepts clearly is one of your key strengths, allowing you to advocate effectively for your customers. You are organized and detail-oriented, capable of managing multiple projects simultaneously while ensuring that customer expectations are met. You thrive in collaborative environments and enjoy working with cross-functional teams to drive customer success. You are passionate about technology and its potential to improve lives, aligning with Axon's mission of protecting life.

What you'll do

As a Technical Account Manager at Axon, you will be the primary point of contact for key customers, ensuring they achieve their operational goals using Axon's products. You will provide technical expertise and project management support, helping customers optimize their workflows and fully leverage Axon's solutions. Your role will involve collaborating with various internal teams to influence product roadmaps based on customer feedback and insights. You will also be responsible for delivering exemplary technical support and customer service, acting as a consultant and product expert. Your commitment to customer advocacy will play a crucial role in fostering long-term partnerships and driving customer satisfaction.

What we offer

At Axon, you will be part of a mission-driven company that values your contributions and encourages your growth. You will work in a fast-paced environment where your efforts directly impact the safety and justice issues in society. We offer a supportive culture that promotes collaboration and innovation, allowing you to take ownership of your work and drive real change. Join us in making a difference and be a force for good in the world.