Operations Engineer, Automation (Starlink Customer Success)

Who you are

You have a solid background in operations engineering, ideally with experience in automation processes that enhance customer experiences. You understand the importance of developing and maintaining systems that support business-critical functions and are eager to contribute to innovative projects. You thrive in collaborative environments and are comfortable working closely with cross-functional teams to identify and resolve bottlenecks in operations.

You possess strong analytical skills and are adept at problem-solving, allowing you to tackle complex challenges effectively. Your experience includes working with automation tools and methodologies, and you are always looking for ways to improve existing processes. You are passionate about technology and its potential to transform customer interactions and operational efficiency.

Desirable

Experience in the aerospace or telecommunications industry would be a plus, as would familiarity with satellite communications and broadband technologies. You are open to learning new tools and technologies that can enhance your work and the overall performance of the team.

What you'll do

As an Operations Engineer on the Customer Success team, you will be responsible for developing and maintaining automation systems that streamline operations and improve customer interactions. You will analyze current processes, identify areas for improvement, and implement solutions that enhance efficiency and effectiveness. Your role will involve collaborating with various teams to ensure that automation aligns with business goals and customer needs.

You will also monitor the performance of automation systems, making adjustments as necessary to optimize their functionality. Your insights will help shape the future of customer support within the Starlink network, ensuring that users receive timely and effective assistance. You will be involved in both business-critical and experimental projects, contributing to the overall success of the Starlink initiative.

What we offer

At SpaceX, you will be part of a mission-driven organization focused on advancing human life beyond Earth. You will work in a dynamic environment where innovation is encouraged, and your contributions will have a direct impact on the company's success. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our quest to revolutionize space technology and make a difference in the world.