Revolutionizing transportation with autonomous driving
Waymo, a subsidiary of Alphabet Inc., is at the forefront of autonomous driving technology, operating robotaxis in cities like Phoenix, San Francisco, and Los Angeles. With over 10 million fully driverless rides and more than 100 million miles driven, Waymo is transforming transportation. The compan...
Waymo offers comprehensive medical, dental, and vision insurance for employees and their dependents, along with commuter benefits and onsite wellness ...
Waymo fosters a culture of innovation and safety, focusing on the real-world application of autonomous technology. The company values diversity and in...
Waymo • Mountain View, CA, USA; San Francisco, CA, USA; Los Angeles, CA, USA; Phoenix, AZ, USA
Waymo is seeking an Enterprise Support Program Lead to evolve and drive the performance of their global B2B partner support model. This role involves managing customer support for the Waymo fleet operator companies. The position is based in multiple locations in California and Arizona.
You have a strong background in program management, ideally with experience in customer support and operations. Your leadership skills enable you to drive performance and foster collaboration within teams. You understand the complexities of managing support models in a B2B environment and are adept at building relationships with partners and stakeholders.
You are passionate about technology and its potential to improve mobility and safety. Your experience in the autonomous driving or technology sector gives you a unique perspective on the challenges and opportunities in this field. You are committed to creating a culture of excellence and continuous improvement within your team.
Experience in the autonomous vehicle industry or a related field is a plus. Familiarity with customer support metrics and performance evaluation will help you succeed in this role. You are comfortable working in a fast-paced environment and can adapt to changing priorities while maintaining focus on key objectives.
In this role, you will lead the evolution of Waymo’s global B2B partner support model, ensuring that it meets the needs of fleet operator companies managing Waymo autonomous vehicles. You will be responsible for driving world-class performance in customer support, focusing on efficiency and effectiveness.
You will collaborate closely with cross-functional teams, including operations, engineering, and product management, to identify areas for improvement and implement solutions. Your ability to analyze data and metrics will be crucial in assessing the performance of support initiatives and making informed decisions.
You will also engage with external partners to understand their needs and challenges, ensuring that Waymo’s support model aligns with their expectations. Building strong relationships with these partners will be key to fostering trust and collaboration.
As a leader, you will mentor and develop your team, promoting a culture of accountability and high performance. You will encourage team members to share their ideas and contribute to the continuous improvement of support processes.
Waymo offers a competitive salary range of $190,000—$241,000 USD, along with eligibility for an annual bonus program and equity incentive plan. You will also enjoy generous company benefits, which support your well-being and work-life balance. Join Waymo and be part of a mission-driven team dedicated to transforming mobility and enhancing safety through innovative technology.
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