Senior Technical Writer

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.

Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner’s mindset, and stronger together—shape how we work and grow as a team.

About the Team

At Decagon, we’re building AI agents that power real customer interactions for some of the world’s most ambitious companies. Our customers aren’t just reading docs — they’re building mission-critical systems with us. That means every word, every guide, and every example directly impacts adoption and trust.

You’ll be joining a small, high-ownership team that moves fast, ships often, and cares deeply about clarity and craft. We work mostly in person and we treat documentation as a core product surface — not an afterthought.

About the Role

We’re looking for a Technical Writer who can help make Decagon’s agent platform understandable, accessible, and powerful for every type of builder: developers, customer experience operators, and enterprise leaders. This isn’t just about writing — it’s about designing understanding, reducing friction, and shaping how our platform is experienced.

You’ll partner closely with Product, Engineering, Agent Development, and Customer teams to create documentation that is equal parts precise, approachable, and opinionated. You won’t just document what exists — you’ll influence how our platform is adopted and understood at scale.

In this role, you will

• Own and maintain high-quality documentation across key personas (developers, no-code builders, and CX leaders)

• Translate complex technical concepts into clear, accurate, and approachable content

• Ship docs in step with product releases, partnering closely with Product and Engineering

• Design and evolve the documentation experience — structure, navigation, and discoverability

• Establish content standards and proactively identify gaps to improve overall clarity and usability

Your background looks something like this

• Exceptional written and verbal communication — clarity is your craft

• Experience writing technical documentation for APIs, SDKs, or developer platforms

• Comfortable with technical workflows (Markdown, Git, GitHub)

• Able to partner with engineers and understand code when needed (Python, TypeScript a plus)

• Strong editorial judgment — adaptable tone and structure based on audience

• Track record of documentation that drives adoption and reduces confusion

Even better

• Experience at a fast-moving startup or early-stage product environment

• Background in computer science, engineering, or a related field

• Contributions to open-source tooling, developer education, or public technical blogs/tutorials

• Familiarity with AI concepts, LLMs, or agent-based platforms

• Experience creating multimedia content (videos, quickstarts, tutorials)

Benefits

• Medical, dental, and vision benefits

• Take what you need vacation policy

• Daily lunches, dinners and snacks in the office to keep you at your best

Compensation

$180K – $240K + Offers Equity