Director, Sterile Operations

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

We are seeking a Director, Sterile Operations to lead our state-of-the-art 503A sterile compounding operation. This role requires an experienced operational leader with Pharmacy experience to scale a new facility, drive daily operations, and deliver against productivity, quality, and capacity objectives. Reporting directly to the Senior Director of 503B Manufacturing, you will play a critical role in building a high-performing team and fostering a culture of excellence.

This role is based on site in our New Albany, OH facility. (Relocation assistance available)

You Will:

• Lead day-to-day operations in the compounding labs, ensuring alignment with production schedules and quality standards.

• Cultivate a strong culture of safety and compliance in accordance with FDA, OSHA, USP 797/800, and cGMP standards.

• Manage and mentor a cross-functional team of managers, leads, and pharmacy technicians across both hazardous and non-hazardous sterile compounding.

• Monitor and analyze KPIs to drive capacity planning, productivity improvements, and cost reductions.

• Identify root causes of production issues and implement corrective actions to maintain schedule adherence.

• Develop and standardize SOPs, policies, and best practices across the sterile compounding network.

• Partner with Engineering and Maintenance teams to identify opportunities for innovation and automation.

• Collaborate closely with Quality, Fulfillment, Logistics, and Production to align operational execution with business goals.

• Support multi-shift operations and workforce planning to optimize throughput and maintain a strong team culture.

• Produce timely operational reports and participate in OKR planning and performance tracking.

• Represent Hims & Hers with integrity, professionalism, and a solutions-oriented mindset.

• Perform additional projects and duties as assigned by the VP of Sterile Compounding.

You Have:

• Bachelor’s degree or equivalent professional experience required.

• Active Pharmacist license or eligible for licensure in Ohio.

• 8–10 years of experience in pharmaceutical manufacturing or related operational environments.

• Minimum 2 years in a leadership/supervisory role, preferably in a sterile compounding or regulated manufacturing setting.

• Demonstrated experience managing complex technical teams and large-scale production environments.

• Strong command of Microsoft Office, Google Workspace, and digital productivity tools.

• Excellent verbal and written communication skills.

• Proven leadership skills with the ability to motivate and develop high-performing teams.

• Familiarity with lean manufacturing principles (e.g., Six Sigma, 5S) is preferred.

• Working knowledge of USP <797>, USP <800>, and/or cGMP.

• Able to lift up to 50 lbs and perform tasks requiring standing, bending, and lifting in a production environment.

Our Benefits

Offering competitive benefits are a top priority for our company; we are extremely proud of the benefits we are able to offer to employees. Some of the benefits our team members are able to enjoy include:

• A dynamic, open & honest culture of collaborative co-workers where diverse perspectives are welcome & valued

• Competitive pay with equity compensation

• ESPP Plan

• Flexible PTO

• Holidays observances

• Quarterly Mental Health Days

• High-coverage medical, dental & vision (FSA & HSA plan options)

• Pet Insurance

• One Medical Membership

• Disability Benefits

• Employee Assistance Program

• Life and AD&D Benefits

• Fitness stipend

• Backup childcare

• Family forming resources

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.