Enterprise Renewals Account Executive

Who you are

You have a proven track record in account management, particularly in the SaaS industry, where you've successfully driven renewals and minimized attrition. Your ability to build strong relationships with clients ensures they are set up for success and feel valued throughout their journey with the company. You understand the importance of identifying growth opportunities and can effectively communicate insights back to the business to enhance overall performance.

Your experience includes working with enterprise-level clients, where you've navigated complex negotiations and secured favorable terms for both the client and your organization. You are adept at analyzing customer needs and aligning them with the solutions offered by your company, ensuring a win-win scenario.

You thrive in a collaborative environment and enjoy working closely with cross-functional teams, including sales, customer success, and product development. Your strong communication skills allow you to articulate value propositions clearly and effectively, making you a trusted advisor to your clients.

You are data-driven and understand how to leverage metrics to inform your strategies and decisions. Your analytical mindset helps you track performance against renewal targets and adjust your approach as needed to achieve desired outcomes.

Desirable

Experience in industries such as transportation, construction, or agriculture would be a plus, as it aligns with Samsara's focus on improving physical operations. Familiarity with IoT solutions and their applications in business operations can also enhance your effectiveness in this role.

What you'll do

In this role, you will be responsible for achieving renewal targets for Samsara’s Enterprise Core accounts. You will work closely with customers to ensure they are satisfied with the services provided and identify any potential issues before they escalate. Your goal is to minimize financial attrition while maximizing the value delivered to clients.

You will conduct regular check-ins with clients to assess their needs and ensure they are leveraging the full capabilities of the Samsara platform. By understanding their operations and challenges, you will be able to recommend additional features or services that can enhance their experience and drive further engagement.

Your role will involve negotiating renewal contracts, where you will aim to secure the most favorable terms for both the client and Samsara. You will analyze customer data to identify trends and insights that can inform your renewal strategy and help you anticipate client needs.

Collaboration with internal teams will be key to your success. You will work with customer success managers to ensure a seamless transition for clients and with product teams to relay customer feedback that can inform future developments.

You will also be responsible for reporting on your progress against renewal targets, providing insights to leadership on customer satisfaction and potential growth opportunities. Your contributions will play a vital role in shaping the future of Samsara’s customer relationships and overall business success.

What we offer

At Samsara, you will be part of a dynamic team that is dedicated to transforming physical operations through innovative technology. We offer a supportive work environment where you can make a meaningful impact on our clients and the industries we serve. You will have the autonomy to drive your initiatives while receiving the support you need to succeed.

We believe in investing in our employees' growth and development, providing opportunities for professional advancement and skill enhancement. Our culture encourages collaboration, creativity, and a commitment to excellence, ensuring that you are not just another employee but a valued member of our team.

As a recently public company, we offer competitive compensation packages and benefits that reflect our commitment to our employees' well-being and success. Join us at Samsara and help shape the future of connected operations.