Zappos is looking for a Principal Technical Program Manager (TPM) to revolutionize how Zappos Tech teams rapidly produce innovative customer experiences by incorporating AI tools & agentic capabilities. As a Principal TPM reporting to Zappos & Shopbop’s CTO, you will be an agent of change for how our organization delivers results while embracing new ways of operating. You will dive deep to develop broad-reaching plans, influence overall approach, and guide organization-wide roadmaps and allocation of resources. Beyond this charter, you will own technical programs and cross-functional initiatives, self-identifying where you can have the largest impact. As an organization leader, you will see around corners, ensuring the right people/partners and organizational structure is in place to facilitate long-term success. You will identify missing mechanisms and influence broadly to create or improve them, operating as an exemplary practitioner. Your actions will be felt by Zappos customers and beyond.
The ideal candidate will have experience incorporating AI into product/software development processes, excellent verbal and written communication, and superb project management skills. They will have a well-rounded technical background as well as a history of leading large programs end-to-end. They will own team efforts to coordinate and unify road maps and technical direction across multiple complex systems. They will also identify opportunities to converge overlapping technical efforts, and drive the long-term strategy. Maturity, high level judgment, negotiation skills, ability to influence, analytical talent, and leadership are essential to success.
Key job responsibilities
As a Principal TPM, you will operate as a solutions architect and a program manager, diving deep to connect technical and non-technical teams. You will create alignment through crisp, clear written and verbal communication that is consumable by engineers/scientists, PMs & business partners, and leaders up to Zappos & Shopbop’s CEO and Amazon VPs. You will obsess over and innovate for customers; working independently or with business partners to define requirements for new projects and drive them to completion. You will work with customer-obsessed teams to design long-term solutions that delight customers and solve hard business problems. You will use data, customer anecdotes, and your own technical/business judgement to expedite decision making, manage risks, communicate and resolve issues, make technical or business trade-offs, and drive projects to completion.
About the team
F2 Subsidiary Tech supports both Zappos and Shopbop, Amazon Fashion subsidiary businesses with teams in Madison, WI, New York, NY, and Las Vegas, NV. We are seeking a Principal Technical Program Manager to lead across this org with emphasis on Zappos company/teams needs. F2 Subsidiary Tech teams supports the full breadth of the Zappos/Shopbop businesses, using both Amazon and bespoke systems to deliver innovative solutions that maximize our teams capabilities and Amazon advantage.- 7+ years of technical product or program management experience
- 10+ years of working directly with engineering teams experience
- 5+ years of software development experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Ability to clearly communicate high level strategy as well as technical details to both senior leaders and software developers both verbally and in-writing.
- Bachelors Degree- 8+ years of hands-on work managing complex technology projects experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience applying AI solutions
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
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Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $159,300/year in our lowest geographic market up to $275,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
