Junior Service Desk Technician

Who you are

You are a motivated individual eager to start your career in IT support. You thrive on helping others and enjoy solving technical challenges. Your curiosity drives you to learn and grow in a collaborative environment. You understand the importance of delivering exceptional customer service and are committed to making a positive impact in your role. You are adaptable and can handle a variety of tasks, from answering inquiries to organizing equipment. You appreciate a workplace that values teamwork and celebrates achievements.

What you'll do

As a Junior Service Desk Technician, you will be the first point of contact for customers seeking IT assistance. You will answer inquiries via phone, email, and system requests, ensuring timely and effective communication. Your responsibilities will include creating tickets for issues reported by users and documenting solutions using standard operating procedures. You will assist with tasks such as shipping equipment, updating mobility information, and organizing storerooms to maintain an efficient workspace. You will work closely with your team to ensure that technology runs smoothly and that users receive the support they need.

What we offer

At Dyopath, you will be part of a company that values its employees and invests in their ongoing development. You will enjoy a supportive and respectful work culture where teamwork is encouraged. The company offers a range of benefits, including medical, dental, and vision coverage, life insurance, and a 401(k) plan with company match. You will also have access to unique perks like a “You Pick a Day” paid holiday and pet insurance, reflecting the company's commitment to employee well-being. Join us and be part of a team that transforms everyday work into meaningful impact.