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Microsoft Corporation, headquartered in Redmond, Washington, is a leading technology company known for its software products like Windows and Office, as well as cloud services through Azure. With over 100,000 employees, Microsoft serves millions of customers globally, including major enterprises lik...
Microsoft offers competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. Employees also enjoy a flexible remote...
Microsoft fosters a culture of innovation and inclusivity, emphasizing collaboration across teams and a commitment to diversity. The company values em...
Microsoft • United States, Washington, Redmond, United States, Georgia, Atlanta
Microsoft is seeking a Senior Customer Engineering Manager to lead a high-performing team focused on AI/ML and operational excellence. You'll design solutions that enhance customer trust and drive measurable impact using Azure technologies. This role requires strong technical depth and leadership skills.
You are a customer-obsessed, AI-curious problem-solver with a strong technical background and leadership skills. With experience in customer engineering, you thrive in an inclusive and collaborative global team environment. You understand the importance of operational excellence and are passionate about leveraging AI-powered automation to enhance customer experiences. You have a growth mindset and are committed to empowering your team to deliver scalable and resilient solutions. Your ability to analyze customer needs and drive strategic direction is key to your success in this role.
Experience with agentic systems and a proven track record in leading high-performing teams is a plus. Familiarity with Microsoft Cloud services and a strong understanding of customer engagement strategies will set you apart. You are comfortable navigating complex technical challenges and are eager to innovate in the customer engineering space.
In this role, you will lead the Azure Engineering Operations team, focusing on transforming Microsoft Cloud customers into fans. You will design and implement solutions that prevent issues before they occur, ensuring quality, reliability, and security across the Microsoft Cloud. Your leadership will guide the development of customer solutions that leverage internal Agentic platforms, driving measurable impact for Fairfax and commercial businesses. You will collaborate with cross-functional teams to analyze customer needs and amplify their voices within the organization. Your strategic direction will shape the future of customer engineering at Microsoft, fostering a culture of empowerment and growth.
You will also be responsible for mentoring and developing your team members, ensuring they have the resources and support needed to excel in their roles. By embedding AI-powered automation into your processes, you will enhance operational efficiency and customer satisfaction. Your ability to communicate effectively with stakeholders at all levels will be crucial in driving initiatives that align with Microsoft’s mission and values.
Microsoft offers a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with cutting-edge technologies and contribute to projects that have a significant impact on customers worldwide. We provide a culture of empowerment, inclusion, and continuous learning, ensuring that you have the tools and support to grow in your career. Competitive compensation and benefits packages are available, reflecting our commitment to attracting and retaining top talent. Join us in shaping the future of customer engineering and making a difference in the lives of our customers.
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