Customer Service Specialist

Who you are

You are a detail-oriented individual who thrives in structured environments and values process consistency. With a strong sense of responsibility, you understand the importance of accuracy in repetitive tasks. Your excellent written communication skills enable you to interact effectively with customers and ensure their needs are met. You are eager to contribute to a mission-driven company that aims to help families raise financially smart kids.

What you'll do

As a Customer Service Specialist at Greenlight, you will focus on providing outstanding support to our customers through email-based interactions. You will handle internal support tickets, ensuring smooth account operations and customer verification. Your role will involve maintaining regulatory compliance while assisting customers with their inquiries. You will work closely with the Customer Service Manager to ensure that all customer interactions are handled efficiently and effectively. Your attention to detail will be crucial in managing repetitive tasks that require high accuracy. You will also contribute to the overall customer experience by providing timely and helpful responses to customer queries.

What we offer

At Greenlight, you will be part of a mission-driven team dedicated to creating a better financial future for children. We offer a supportive work environment where you can grow your skills and contribute to meaningful work. You will have the opportunity to work with a diverse team and engage with customers who are passionate about financial literacy for their kids. We believe in fostering a culture of collaboration and continuous improvement, ensuring that every team member feels valued and empowered to make a difference.