Principal Product Manager - AI & Conversational Interfaces

Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It’s currently highly manual, involving phone calls, faxes, and gut instinct, costing tens of billions of dollars a year. We can do better.

At Assured, we provide large insurers with the software solutions they need to win in a modern, technology-driven world. From self-service claim-filing software to backend fraud detection, we’re the engine that powers claims processing for some of the largest insurers in the world.

The challenges we face are deep and diverse, from creating digital experiences that provide comfort and clarity to claimants at their most stressed and vulnerable to orchestrating large-scale ML-driven decision-making on billions of dollars of claims payments, life at Assured is dynamic, collaborative, and rewarding.

At Assured, we’re redefining how people interact with insurance through intelligent, conversational experiences. As our Principal Product Manager, you’ll lead the charge in shaping our AI-powered product vision and drive innovation at the intersection of LLMs, chat interfaces, and customer empathy.

This is a strategic and hands-on role for someone who loves building products that make complex systems feel simple, human, and intelligent.

What You’ll Do

🤖 Drive the AI Product Vision: Define and execute our roadmap for LLM-powered products and conversational AI experiences that transform how users engage with our platform.

📦 Own the Full Product Lifecycle: From idea to launch, prioritize, define, and deliver impactful features that align with user needs and business outcomes.

🎨 Collaborate Across Disciplines: Partner with engineers, data scientists, and designers to craft intuitive, intelligent experiences powered by cutting-edge AI.

💬 Be the Voice of the Customer: Translate insights from users, clients, and stakeholders into clear product decisions and innovations.

📊 Use Data as Your Compass: Leverage metrics, experimentation, and analytics to drive iteration and continuous model improvement.

🧭 Shape Company Strategy: Work directly with senior leadership to guide Assured’s AI initiatives and long-term product vision.

What You Bring

🌐 Deep AI Product Experience: You’ve built and shipped AI-driven products — ideally leveraging LLMs (e.g., GPT, Claude) or conversational AI technologies.

🧠 Proven Product Leadership: A track record of launching and scaling impactful products in dynamic, fast-paced environments.

🛠️ Technical Depth: Comfortable engaging with engineering and ML teams — experience with APIs, AI platforms, or NLP systems is a big plus.

📈 Analytical Mindset: Data-driven, metrics-obsessed, and confident in using experimentation to guide decisions.

⚖️ Strategic + Hands-On: You balance visionary thinking with strong executional focus.

❤️ Empathy for Users: Passionate about crafting elegant, human-centered experiences that solve real-world problems.

🗣️ Exceptional Communication: Able to simplify complex ideas and inspire both technical and non-technical audiences.

Benefits:

🤑 Competitive Compensation: Enjoy a competitive salary and equity package!

🏥 Comprehensive Health Care: Access to multiple medical plans with an HSA option and minimal out-of-pocket expenses. Certain plans covered 100%.

🦷 Dental Insurance: We protect those pearly whites

👀 Vision Insurance: Everyone can see clearly now at Assured

🌧 Life Insurance: It's on the house! Provided at no cost to you

🏄 Paid Time Off: Uncapped vacation days and paid holidays. Take that vacation!

👶 Family Leave: Maternity and paternity leave options

📈 Financial Wellness: 401(k) contribution with Assured contributing 3% of your income, even if you don't contribute

👪 Flexible Spending Accounts: Health and dependent care FSAs for pre-tax flexible spending

Our Commitment:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.