Customer Success Engineer

Plivo • Bangalore, Karnataka

Posted 7 months ago🏛️ On-Site Mid-Level Customer success engineer 📍 Bangalore

Job Description

Plivo is a leading technology company transforming customer engagement for some of the world’s largest B2C brands, including Uber, WhatsApp, and Zomato. Our new product - the AI agents platform, automates the entire customer lifecycle—from acquiring, engaging, and supporting customers—through cutting-edge multimodal AI, including LLMs, text-to-speech, and speech detection.

With a 150+ member engineering team based entirely in India, we are building high-impact global products that handle over 1 billion API requests per month. If you are excited about solving hard, real-world AI challenges at scale, this is where you belong.

About the Role :

A unique hybrid role that leverages both customer empathy and technical creativity. We are looking for a dynamic and technically skilled Product Support Engineer + Developer to join our team. This hybrid role bridges technical support, product debugging, and development, with a strong focus on automating support workflows using AI and modern tools.The ideal candidate is not only customer-obsessed and detail-oriented but also passionate about automation, scripting, AI technologies, and continuously improving internal support systems to enhance customer experience.

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About Plivo

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Customer Success Engineer

Job Description

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