The Strategic Sourcing team, operating within the Supply Chain Optimization Technologies (SCOT) organization, is instrumental in securing global product diversity and availability. By combining advanced supply chain systems with extensive vendor partnerships, they effectively manage the sourcing and procurement of millions of items across hundreds of product lines worldwide. The Supplier Performance and Chargebacks team specializes in vendor compliance and management, focusing primarily on optimizing the inbound process through enhanced efficiency and accuracy. Their core mission involves eliminating vendor-injected defects, simplifying vendor processes, and overseeing all inbound-related infractions and chargebacks that result from supply chain defects during the inbound process.
As a Sr.Product Manager in the supplier performance and chargeback space, you will lead the development and evolution of strategic solutions to optimize Amazon's supply chain defects identification and resolution processes. Your role will encompass developing a long-term product vision and roadmap that aligns with business objectives and customer needs, while identifying and prioritizing key features to enhance defect detection accuracy and resolution efficiency. You will collaborate with engineering teams to design and implement automated systems, leveraging data analytics to inform product decisions and measure impact through established KPIs for defect reduction and cost savings. Working cross-functionally with engineering, operations, and vendor management teams, you'll communicate product vision, roadmap, and progress to leadership and stakeholders while designing intuitive workflows for defect identification, refinement, and resolution. The role involves developing and implementing strategies to drive user adoption and behavioral change at scale, regularly gathering and incorporating user feedback to iterate on product features, and staying informed about industry trends and emerging technologies in supply chain management. The ideal candidate will possess strong product management skills, including user story creation, backlog management, and agile methodologies, combined with a customer-centric approach, data analysis expertise, and experience in supply chain or logistics technologies. Proven ability to deliver impactful products in a complex, cross-functional environment is essential.
Key job responsibilities
Key Responsibilities:
1. Own end-to-end product development lifecycle and drive continuous improvement initiatives
2. Create and execute strategic product roadmaps with clear milestones aligned to business goals
3. Leverage data analytics to measure product performance and identify optimization opportunities
4. Build and maintain strong relationships with stakeholders across Retail, Operations, and Engineering teams
5. Drive product optimization through user feedback and iterative feature enhancements
6. Foster a culture of innovation and customer-centricity across cross-functional teams
7. Manage product backlog prioritization and timely feature delivery with engineering teams
- 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner
- Experience owning technology products- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
- Experience querying and manipulating data in SQL
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
