Empowering every person and organization on the planet
Microsoft Corporation, headquartered in Redmond, Washington, is a leading technology company known for its software products like Windows and Office, as well as cloud services through Azure. With over 100,000 employees, Microsoft serves millions of customers globally, including major enterprises lik...
Microsoft offers competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. Employees also enjoy a flexible remote...
Microsoft fosters a culture of innovation and inclusivity, emphasizing collaboration across teams and a commitment to diversity. The company values em...
Microsoft • United States, Multiple Locations, Multiple Locations
Microsoft is seeking a Global Crisis Incident Manager to oversee major incident management and ensure operational health. This role requires strong leadership skills and a customer-focused mindset.
You are an experienced leader with a proven track record in managing major incidents and ensuring operational health within an organization. You thrive in an environment that values diverse perspectives and are passionate about empowering teams to achieve their best. Your intellectual curiosity drives you to continuously learn and adapt, making you an ideal fit for the Global Crisis Incident Manager role at Microsoft. You have a strong customer obsession, understanding that world-class support is critical to customer satisfaction. You enjoy collaborating with brilliant technical minds and are motivated by the opportunity to make a significant impact on the organization.
As the Global Crisis Incident Manager, you will lead the Command Center team in managing major incidents effectively. Your responsibilities will include developing and implementing incident management strategies that ensure quick resolution and minimal impact on customers. You will work closely with cross-functional teams to foster a culture of collaboration and continuous improvement. Your role will involve analyzing incident trends and developing proactive measures to prevent future occurrences. You will also be responsible for mentoring and developing team members, ensuring they have the skills and support needed to excel in their roles. You will engage with customers to understand their needs and expectations, using this feedback to enhance incident management processes. Your leadership will be crucial in driving operational excellence and ensuring that the organization meets its commitment to customer satisfaction.
At Microsoft, you will be part of a dynamic and inclusive work environment that values innovation and collaboration. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will have the chance to work with cutting-edge technologies and contribute to projects that have a global impact. Our culture encourages continuous learning and supports employees in their career aspirations. Join us in empowering every person and organization on the planet to achieve more.
Apply now or save it for later. Get alerts for similar jobs at Microsoft.
