Order Coordinator

Who you are

You are a proactive individual who thrives in a customer-focused environment. You have excellent organizational skills and can manage multiple inquiries from various channels effectively. You understand the importance of maintaining service levels and are committed to providing outstanding support to all stakeholders. You are detail-oriented and capable of ensuring that data is accurate and up-to-date in the systems you manage. You are eager to learn and grow in your role, embracing the values of inclusion and collaboration.

What you'll do

In this role, you will be the first point of contact for internal and external customers, triaging their inquiries and ensuring they are directed to the appropriate resources. You will manage omnichannel inquiries, utilizing internal protocols to maintain defined service level agreements. You will leverage a ticketing system to assign inquiries to specific teams, ensuring that high-priority requests are identified and escalated as necessary. Your responsibilities will include organizing and managing data related to customer inquiries and ensuring that all information is complete and accurate.

What we offer

At AppDirect, you will be part of a values-driven culture that encourages you to be seen, be yourself, and do your best work. We offer a supportive environment where you can grow your skills and contribute to the success of our customers. You will have the opportunity to work with a diverse team and be part of a company that powers millions of subscriptions worldwide. We believe in fostering an inclusive workplace and encourage applications from individuals of all backgrounds.