Collections Specialist, Flex Pay (Start Date 2/9/2026)

Who you are

You are a motivated individual with a strong desire to help customers navigate their financial obligations. You possess excellent communication skills, allowing you to effectively interact with clients and address their concerns regarding account status and payments. Your attention to detail ensures that you provide accurate information and maintain a high level of service. You thrive in a collaborative environment, working alongside other Collections Specialists to enhance customer experiences and drive improvements in processes. You are eager to learn and adapt to the evolving needs of the Flex Pay product and its clients.

What you'll do

As a Collections Specialist at Upgrade, you will be the primary point of contact for clients regarding outstanding payments. Your daily responsibilities will include reaching out to customers via phone and email to discuss their account status and payment options. You will provide exceptional service, addressing any concerns they may have and guiding them through the payment process. Collaboration with your team will be essential as you work together to create delightful customer experiences. You will also participate in ongoing training and development opportunities to enhance your skills and knowledge in collections and customer service.

What we offer

Upgrade offers a supportive and inclusive work environment where you can grow your career. You will have access to training programs that will help you develop your skills in collections and customer service. The company values its employees and recognizes their contributions, fostering a culture of collaboration and innovation. You will be part of a team that is dedicated to improving the financial well-being of customers, making a positive impact in their lives. Upgrade also provides competitive compensation and benefits, ensuring that you are rewarded for your hard work and dedication.