Supervisor, MXO Global Advocate Supervisor

Who you are

As a Global Advocate Supervisor, you are a strong communicator and problem-solver who excels at removing barriers and adapting quickly to deliver precise solutions. You have experience in leading teams and coaching individuals to provide empathetic, personalized, and accurate support to clients. Your ability to manage day-to-day operations in a fast-growing environment is complemented by your focus on driving performance across quality, speed, and other key metrics. You understand the importance of overseeing complex escalations and partnering cross-functionally to investigate and resolve issues, ensuring a consistent, world-class experience across all lines of business.

You thrive in environments where you can coach and develop your team, reinforcing quality standards and helping them to surface insights that eliminate repeat problems. Your leadership style is characterized by a commitment to fostering a supportive and high-performing team culture. You are dedicated to providing high-touch support to merchants and partners across a global BPO network, ensuring that your team owns cases end-to-end and delivers fast, accurate, and complete resolutions.

Desirable

Experience in customer support or operations management is a plus, as is familiarity with the restaurant or retail industry. You are adaptable and can navigate the complexities of a growing organization while maintaining a focus on delivering exceptional service.

What you'll do

In this role, you will lead a team that shapes the end-to-end experience for every restaurant and retail partner on DoorDash. You will be responsible for diagnosing root causes of issues, coordinating cross-functionally, and delivering resolutions that enhance the merchant experience. Your team will handle escalations and ensure that all cases are managed effectively, driving a world-class support experience.

You will reinforce quality standards and coach your team to ensure consistent issue resolution. By surfacing insights that help eliminate repeat problems, you will contribute to the overall improvement of the merchant support experience. Your role will involve managing performance metrics and ensuring that your team meets or exceeds expectations in quality and speed of service.

You will also be responsible for collaborating with other departments to investigate and resolve complex issues, ensuring that all lines of business receive a consistent and high-quality experience. Your leadership will be crucial in creating an environment where team members feel supported and empowered to do their best work.

What we offer

At DoorDash, we are committed to creating a supportive and inclusive workplace. We offer competitive compensation and benefits, as well as opportunities for professional growth and development. You will have the chance to work in a fast-paced environment where your contributions directly impact the success of our merchant partners. Join us in shaping the future of the merchant experience at DoorDash.