Team Lead - AMZL , Last Mile - Operations

Who you are

You have strong leadership capabilities and people management skills — you thrive in high-pressure situations and can effectively communicate objectives to your team. Your listening skills allow you to gain input and commitment from all involved in delivering the best results for customers. You are driven by a desire to continuously improve processes and enhance quality standards, reducing waste and eliminating unnecessary work.

You possess a keen analytical mindset — you analyze data reports to identify performance bottlenecks and implement improvements. Your experience in operations management equips you with the ability to engage closely with delivery teams, fostering a highly motivated and performance-driven environment. You understand the importance of collaboration and are adept at working with various stakeholders to achieve operational excellence.

Desirable

Experience in logistics or transportation operations would be beneficial. Familiarity with performance management metrics and process improvement methodologies is a plus. You are adaptable and open to feedback, always looking for ways to enhance your team's performance and the overall delivery process.

What you'll do

In this role, you will define, build, and execute the delivery process from the delivery station to customer addresses. You will engage closely with the delivery team, developing and maintaining a motivated workforce that meets performance targets. Your responsibilities will include initiating improvements to enhance quality standards and reduce waste, ensuring that operational goals are met consistently.

You will support the delivery station site lead in performance management, driving the operational plan to achieve the best results for customers. Your role will involve analyzing data reports to identify performance bottlenecks and implementing strategies to improve overall efficiency. You will work collaboratively with various stakeholders to ensure that the delivery process runs smoothly and effectively.

What we offer

At Amazon, we are committed to being the most customer-centric company on earth. You will be part of a team that values innovation and excellence in service delivery. We offer a dynamic work environment where you can grow your skills and advance your career. You will have the opportunity to make a significant impact on our operations and contribute to our mission of delivering exceptional service to our customers.