Manager, Launch Operations

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

The Team

The Launch Operations team in the Content Platform Operations & Publishing (CPOP) org houses several work streams and helps deliver quality operational work for Netflix at scale. The team at large is responsible for delivering high quality content launches on our service. This requires thorough and meticulous audits across a variety of setups.

The Role

We’re looking for an experienced leader to oversee our team of Operations Specialists based in Manila. 

This is an opportunity to lead and mentor a growing team, developing their expertise in operational execution and problem-solving. You will instill a culture of continuous improvement, innovation, and accountability. 

If you are analytically minded, you excel at challenging the status quo and managing change, you thrive in a global team, possess a high level of intellectual curiosity and demonstrate strong judgment in the face of ambiguity, then this role is for you.

This role will report to our Launch Operations leader based in India and will also be expected to occasionally execute on operational work (e.g., audits) to stay close to the team’s work. 

Key  Responsibilities

• Lead, mentor, and develop a high-performing team of operations specialists, ensuring they have the tools, training, and guidance to succeed

• Own the execution of audits and quality assurance, optimizing workflows to improve efficiency and accuracy  across branded and non-branded content

• Manage workload assignments across the team and load balance to optimise team bandwidth wherever possible

• Execute on some operational work along with the team to stay close to their day-to-day work

• Enhance team capabilities and up-level skills in operational excellence, risk mitigation, stakeholder communication, and data-driven decision-making

• Own operational metrics for the team and enable scalable processes that anticipate challenges and enable the team to work smarter, not just harder

• Foster a culture of ownership, collaboration, and innovation, empowering the team to proactively solve problems and drive meaningful impact

Required Experience/Skills:

• 10+ years in media operations and/or project coordination

• Several years of proven leadership experience, with a strong ability to coach, develop, and inspire teams

• Experience working in a fast-paced, high-volume environment, balancing multiple priorities while maintaining high execution standards, where SLA adherence is critical

• Workflow management experience, including workload assignment and load balancing for the team

• Strong attention to detail and ability to quickly adapt to in-flight project changes 

• Adept in project tracking and task management systems such as Airtable and Monday.com

• A strategic thinker who is hands-on when needed, with a drive to push the boundaries of what a best-in-class launch operation should look like

• Adaptability to switch across different work streams or projects, depending on business needs

• Experience in working on global teams with diverse backgrounds and perspectives

• Clear, concise, and flexible communicator 

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.