Who are we?
Interested in joining our dedicated team at Amazon that makes the return of pickup and packages convenient for our customers at our Locker+ retail locations? Curious to be at the heart of where innovation meets customer obsession? Customer Experience Operations (CXO) is an exciting organization within Amazon specializing in delighting our customers with quality service in an ever-changing environment. Our goal is to go beyond assisting with customer orders. We strive to connect personally with our customers and uplift their lives – even if for just a few moments. We operate out of designated retail locations – where it’s convenient for our customers – helping facilitate the delivery and return of customer orders.
About the Role
We seek a District Manager to bring Amazon’s customer obsession to life. In this role, you’ll oversee end-to-end operations across multiple locations, leading shift leaders to deliver exceptional customer experiences. You’ll foster a dynamic team culture built on customer obsession, trust, respect, continuous learning, and enthusiasm.
Key job responsibilities
- Lead and develop a team of area managers and shift leads, overseeing hiring, onboarding, performance, and career growth.
- Drive daily operations by executing SOPs, identifying improvements, implementing solutions, and providing ongoing training.
- Ensure an exceptional customer experience through a strong culture rooted in Customer Obsession and Amazon’s Leadership Principles.
- Track key performance metrics, manage inputs for results, and present performance insights in business reviews.
- Oversee multiple sites, prioritize time effectively, and develop direct reports for strong store leadership.
- Maintain a safe, clean, and secure environment for employees, customers, and packages.
- Handle escalations and guide associates on issue resolution.
- Travel 50-75% between multiple locations.
- Work flexible hours, including nights, weekends, and holidays.
- Lift up to 49 lbs and stand for shifts up to 10 hours.
- Candidates must be at least 18 years old.
Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.- Experience using data and metrics to back up assumptions and implement effective solutions
- Experience delivering training in customer-facing service environments
- Experience working independently with minimal supervision
- 3+ years leadership experience in a customer-facing retail, hospitality or grocery environment or 2+ years Amazon (Blue Badge/FTE) experience, or Bachelor's degree from an accredited university.- Experience attracting, hiring, and developing teams and building a bench for key roles
- 3+ years of people management, including 2+ years as a manager of managers experience
- Experience directing store operations and managing budgets
- Experience launching retail stores
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $53,500/year in our lowest geographic market up to $109,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
