Customer Success Manager (Pacific Northwest)

Who you are

You have a bachelor’s degree and over 5 years of experience in education technology or customer success — you understand the nuances of engaging with educators and administrators to drive meaningful outcomes. Your strong communication skills enable you to connect effectively at all levels of a district, fostering relationships that promote engagement and awareness. You are passionate about improving education and driving positive change, advocating for customers by sharing feedback that shapes future products and services. You thrive in a remote-first environment, demonstrating your ability to work independently while collaborating with internal teams to secure renewals and identify growth opportunities.

What you'll do

As a Customer Success Manager at Edmentum, you will be the trusted advisor guiding educators and administrators through the onboarding process and beyond — ensuring seamless adoption of Edmentum solutions and measurable outcomes. You will champion customer success from the initial implementation through renewal, building deep partnerships with district leaders to promote engagement. Your role will involve analyzing data to uncover insights that maximize student learning impact, collaborating with internal teams to secure renewals, and identifying opportunities for growth. You will advocate for customers by sharing their feedback with product teams, ensuring that their voices are heard in the development of future offerings. Your efforts will directly contribute to the mission of creating innovative, proven learning technology that ignites student potential.

What we offer

At Edmentum, we are committed to excellence, innovation, and customer satisfaction. As a remote-first organization, we provide flexibility and support for our employees to thrive in their roles. You will have the opportunity to work with a dynamic team dedicated to improving education through technology. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds in our pursuit of educational excellence.